The catch you can’t prove✦Hard to find, easy to believe✦Something’s always watching✦(And nobody believes me)✦
U.S. Coast Guard Veteran — Veteran Owned business
29 Tides

Returns & Refunds

Every 29 Tides shirt is printed to order, one at a time, for the person who ordered it. Nothing sits on a shelf. That is why this policy reads a little differently from a store that keeps stock.

If something is wrong with your order

If your order arrives damaged, defective, misprinted, or is not the item you ordered, we will replace it or refund it at no cost to you.

  • Email info@29tides.com within 30 days of delivery.
  • Include your order number and a clear photo of the problem (and of the size label, if the size is wrong).
  • You do not need to send the item back unless we ask you to.

We review every request ourselves and normally reply within two business days.

Wrong size, or changed your mind

Because each item is made for your order, we do not accept returns or exchanges for a wrong size, a different color, or a change of mind. Please check the size chart on the product page before you order. If you are between sizes or unsure, email us first and we will help.

Changing or cancelling an order

Orders go to print quickly. Email info@29tides.com as soon as you can and we will change or cancel the order if it has not gone into production. Once printing has started, the order cannot be changed or cancelled.

Lost or undelivered packages

  • Lost in transit: if tracking has not moved for 10 business days (US) or 20 business days (international), email us and we will reprint or refund the order.
  • Marked delivered but not there: check with neighbors and your local post office first, then email us within 30 days of the delivery date.
  • Wrong or incomplete address: if a package comes back to the printer because the address given at checkout was wrong, we can reship it once you cover the new shipping cost.

Refunds

Approved refunds go back to your original payment method. We issue them within 5 business days of approval; your bank or card company may take a few more days to post it. Original shipping charges are refunded when the problem was ours or the printer's.

Bulk and custom orders

Guide, resort, shop and other custom or bulk orders are made to an approved proof and are final once you approve it, except for damage, defects or misprints as described above.

Questions

Email info@29tides.com or call +1 321-360-9129.

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